Answer any customer question from one screen.

Customer 360 brings together everything you have ever sent, received or discussed with a customer, in twelve tabs and one activity log.

Problems this solves

Problem

Five files to answer one call

Quotes in one folder, invoices in Tally, notes in WhatsApp.

Problem

History that leaves with the salesperson

When someone moves on, their customer knowledge goes too.

Problem

Unclear outstanding balance

Nobody can say what this customer owes right now.

Problem

Duplicate records

The same company is entered under three spellings.

Twelve tabs and an activity log, one customer

Overview, profile details, inquiries, leads, quotations, proforma invoices, sales orders, invoices, contacts, payments, documents and the balance sheet. Log calls, emails, notes, meetings and WhatsApp messages against the customer, so the history stays with the account.

  • Every document links back to the customer automatically
  • Contacts with designations you define
  • Custom fields on customers for anything extra you track

A customer list that stays clean

Search, filter and choose visible columns. Duplicate detection matches new customers against existing records before a second one is created.

  • CSV import with a sample file built for your workspace
  • Duplicate detection rules in your company settings
  • Country, state and city masters for consistent addresses

Illustrations of NCRM features, simplified for this website. Names and figures are sample data.

Workflow example

How it plays out in a real week.

An illustrative example, using the steps NCRM supports.

  1. CallA customer asks about a payment and their pending order.
  2. 10 secondsOpen their 360 view. The balance tab shows what is outstanding, and the sales order tab shows status.
  3. Follow-upThe activity tab shows the last conversation, so the answer matches what was promised.

Who it’s for

Business use cases

  • Owners who take customer calls themselves
  • Accounts teams following up on outstanding balances
  • New salespeople taking over existing accounts

FAQ

Questions

Can we import our existing customers?

Yes, customers can be imported from CSV with NCRM’s import wizard.

Do customers get a login?

No. NCRM is for your team. Customers receive documents by email or by a secure link to the document.

Next step

See your own sales process running in NCRM.

Book a live demo. Bring a recent inquiry and a quotation format, and we will walk you through that deal from first contact to payment.

Made in India

Proudly Made in India

Designed, developed & supported in India. Built for businesses worldwide.

How can we help?NCRM team · Neptune Technolab