Multi-tenant SaaS
Many independent businesses use NCRM. Each one is its own tenant, with isolated data, users, settings and subscription.
One platform. Your entire business.
Manage sales, customers, inventory, expenses and your team in one connected business platform. Start with the essentials, expand your workflows and add capabilities as your business grows.
- CRM & Sales
- Products & Inventory
- Expenses & Reports
- SME HRMS
- Multi-Organization
Plans
Choose by team size. Grow into more control.
Ignite is a complete package for small teams, Elevate adds operational control for growing businesses, and Infinitive is configured for complex organizations.
Up to 5 users
Ignite
A complete business package for small teams
₹999
per user / month · + 18% GST · billed annually
Choose Ignite
What’s included
- Sales & CRMIncluded
- Products & InventoryBasic stock tracking
- Expenses & Finance OperationsBasic
- Dashboard & Business IntelligenceStandard reports
- Basic HRMSOptional add-on
- Workflow, AI & IntegrationsStandard limits
- Organization & AdministrationOne organization
- Call Intelligence (Callyzer)Call logging · Callyzer add-on
Most popular
6–20 users
Elevate
Operational control for growing businesses
₹899
per user / month · + 18% GST · billed annually
Choose Elevate
What’s included
- Sales & CRMIncluded
- Products & InventoryAdvanced stock controls
- Expenses & Finance OperationsAdvanced
- Dashboard & Business IntelligenceReport builder included
- Basic HRMSLeave management included
- Workflow, AI & IntegrationsExpanded limits
- Organization & AdministrationOne organization
- Call Intelligence (Callyzer)Callyzer add-on · callback workflows
21+ users
Infinitive
Configurable for complex, multi-organization businesses
₹25,000
flat per month · any number of users · + 18% GST · billed annually
- Dedicated support team
- Training sessions for your team
What’s included
- Sales & CRMIncluded
- Products & InventoryCustom scope
- Expenses & Finance OperationsCustom scope
- Dashboard & Business IntelligenceCustom KPIs & scope
- Basic HRMSCustom scope
- Workflow, AI & IntegrationsConfigurable
- Organization & AdministrationMulti-organization included
- Call Intelligence (Callyzer)Custom integration scope
Prices in Indian rupees, per user per month, excluding GST. On Ignite and Elevate the rate applies to every user. Ignite covers up to 5 users and Elevate 6–20. From 21 users, Infinitive is one flat monthly price.
Modules
Eight modules, one connected platform.
Everyday workflows come with every plan. Higher plans unlock deeper controls, higher limits and more organizations.
01Core
Sales & CRM
Inquiries, leads, follow-ups, quotations with revisions, proforma invoices, sales orders, invoices, payment tracking and Customer 360.
Explore02Core
Products & Inventory
Product and service catalogue, categories, units, GST and TDS, stock in, out and adjustments, reorder points, low-stock counts and CSV import.
Explore03Core
Expenses & Finance Operations
Expense entries by category with approval, payments received and customer outstanding. Finance operations, not a full accounting system.
Explore04Core + Advanced
Dashboard & Business Intelligence
Role-based dashboards and standard reports on every plan; the report builder and custom KPIs on higher plans.
Explore05Core + Advanced
Basic HRMS
Employees, departments, leave types, balances, requests and approvals, and the holiday calendar. Attendance and payroll as advanced HR.
Explore06Core + Usage-based
Workflow, AI & Integrations
Automation rules, approvals, custom fields and statuses, PDF and email templates, the Integration Hub and the AI Assistant.
Explore07Plan-dependent
Organization & Administration
Multi-tenant data isolation, roles and permissions, organization settings, audit log, and multiple organizations under one account.
Explore08Partner add-on
Call Intelligence (Callyzer)
Call logging with remarks and follow-ups in NCRM; team call tracking, recordings, missed calls and reports through our Callyzer partnership; CRM connection on request.
ExploreIncluded vs add-ons
Essentials in every plan. Pay only for what adds cost.
We don’t sell the same module twice. If a module is included, only its advanced capabilities are extra, and every add-on’s scope and price is stated up front.
Included in every paid plan
- Leads, follow-ups and customer management
- Call logging with remarks and next follow-up
- Quotations, revisions and proforma invoices
- Sales orders, sales invoices and payment tracking
- Products and services
- Basic expenses
- Basic stock tracking
- Standard dashboards and reports
- Roles and permissions
Premium add-ons and services
- Advanced inventory controls
- Payroll and advanced HRMS
- WhatsApp Business API, and Meta’s message charges
- Advanced AI usage and automation credits
- Third-party connectors such as IndiaMART
- Callyzer call tracking and recordings
- Dedicated server, backups or special hosting
- Custom reports, workflows and development
- Additional organizations
Multi-tenant & multi-organization
One business or many, under one account.
Two separate things: how NCRM keeps every customer’s data apart, and how one customer runs several organizations.
Multiple organizations
One account manages several organizations, such as separate companies or branch offices, each with its own records, settings and document terms.
What you pay for
Every charge, before you ask.
Here is everything that can appear on an NCRM quotation, and how each part is priced.
Subscription
₹999 / ₹899 per user · ₹25,000 flatIgnite or Elevate per user, by team size. From 21 users, Infinitive at a flat monthly price.
GST
18% on topCharged on the subscription and add-ons, and shown separately on every estimate.
Billing period
Annual, upfrontRate × users × 12. Monthly billing on request, to be confirmed for your plan.
Add-ons
₹599–₹1,499 / monthIndiaMART Integration ₹999 · WhatsApp Business API ₹799 · Multi-Organization Management ₹1,499 · Callyzer Call Tracking ₹599. How call tracking works
Customization
Quoted per scopeNew modules, workflows, document layouts or integrations, estimated after a requirements discussion.
Hosting & server
Cloud included · dedicated quotedYour NCRM cloud workspace is part of the subscription. Dedicated, private-cloud or on-premise setups are quoted.
Backups
Quoted for dedicated setupsBackup arrangements for dedicated or on-premise installations are part of that quotation.
Implementation
Self setup or quotedSet NCRM up yourself in Settings, or ask for guided setup, training and data migration.
Third-party API costs
Billed by the providerFor example, Meta’s WhatsApp conversation charges, or your marketplace seller membership.
Compare
Plan comparison
The basic sales-to-stock workflow is on every plan. Plans differ by team size, depth of control, limits and the number of organizations.
| Compare plans | IgniteUp to 5 users | Elevate6–20 users | Infinitive21+ users |
|---|---|---|---|
| Price | |||
| Price | ₹999 per user / month | ₹899 per user / month | ₹25,000 flat / month |
| GST | 18%, added | 18%, added | 18%, added |
| Billing | Annual, upfront | Annual, upfront | Annual, upfront |
| Example: annual total incl. GST | ₹70,729.20 for 5 users | ₹2,54,596.80 for 20 users | ₹3,54,000 any number of users |
| Support & training | |||
| Support | Standard support | Standard support | Dedicated support team |
| Training sessions | Quoted separately | Quoted separately | Included |
| Sales & customers | |||
| Sales CRM: inquiries, leads & follow-ups | Included | Included | Included |
| Quotations, proforma invoices, sales orders & invoices | Included | Included | Included |
| Customers & products | Included | Included | Included |
| Operations | |||
| Expenses & payment tracking | Basic | Advanced | Custom scope |
| Inventory | Basic stock tracking | Advanced stock controls | Custom scope |
| Reports | |||
| Dashboard & standard reports | Included | Included | Included |
| Advanced report builder | Limited | Included | Custom scope |
| Team & HR | |||
| Basic leave management | Optional add-on | Included | Custom scope |
| Attendance, payroll & advanced HRMS | Add-on | Add-on | Custom scope |
| Workflow, AI & integrations | |||
| Custom fields & approval workflows | Standard limits | Expanded limits | Configurable |
| Integrations & AI usage | Defined limits | Higher limits | Scoped to requirements |
| Lead capture & nurturing | |||
| Native lead connectors (Meta, Google, LinkedIn, TradeIndia, Zapier, webhook) | Included | Included | Included |
| IndiaMART · WhatsApp Business (incoming) | Add-on | Add-on | Add-on |
| Automation rules (email and in-app alerts) | Standard limits | Expanded limits | Configurable |
| WhatsApp follow-up automation & custom lead sources | Quoted separately | Quoted separately | Scoped in quotation |
| Calls (Callyzer partnership) | |||
| Call logging with remarks & follow-ups in NCRM | Included | Included | Included |
| Callyzer: team calls, recordings, missed calls, reports | Add-on · ₹599/mo | Add-on · ₹599/mo | Scoped in quotation |
| Call records linked to NCRM leads | On request | On request | Custom integration scope |
| Organization & administration | |||
| Multi-tenant data isolation | Included | Included | Included |
| Roles, permissions & audit log | Included | Included | Included |
| Multiple organizations under one account | Add-on | Add-on | Included, scoped |
| Services | |||
| Dedicated hosting | Additional charge | Additional charge | Available by quotation |
| Custom development | Paid separately | Paid separately | Quoted separately |
| Add-on prices | |||
| IndiaMART Integration | ₹999/month | ₹999/month | ₹999/month |
| WhatsApp Business API | ₹799/month | ₹799/month | ₹799/month |
| Multi-Organization Management | ₹1,499/month | ₹1,499/month | ₹1,499/month |
| Callyzer Call Tracking | ₹599/month | ₹599/month | ₹599/month |
Pricing FAQ
Straight answers on cost.
Are prices inclusive of GST?
No. Prices are per user per month, before GST. GST at 18% is added to the subscription and to add-ons.
How is billing done?
Subscriptions in NCRM are billed annually today: the per-user rate × users × 12, plus GST, paid upfront. If you need monthly billing, ask us and we will confirm whether it is available for your plan.
What happens above 20 users?
From 21 users you are on Infinitive: a flat ₹25,000 per month plus GST, billed annually, whatever your user count. It includes a dedicated support team and training sessions for your team.
Does the rate apply to every user?
On Ignite and Elevate, yes: your plan’s per-user rate applies to all users on it, so 8 users on Elevate is 8 × ₹899 per month, billed annually, plus GST. Infinitive is one flat monthly price instead.
What is the difference between multi-tenant and multi-organization?
Multi-tenant means every business on NCRM has its own isolated data, users and settings; that is standard on every plan. Multi-organization means one account manages several organizations, such as separate companies or branches. It is an add-on on Ignite and Elevate and included in Infinitive.
Is customization included in the plan?
No. Configuration in Settings (custom fields, statuses, templates, rules) comes with every plan. Building something new, such as a module, a custom document layout or an integration with your ERP, is scoped and quoted separately.
Are hosting and backups extra?
Your NCRM cloud workspace is part of the subscription. A dedicated server, private cloud or on-premise installation, and its backups, are quoted separately.
Are third-party charges included?
No. Charges made by other providers stay with them: for example, Meta’s WhatsApp conversation charges, or your own IndiaMART or TradeIndia seller membership.
Is call tracking included?
Logging calls with remarks and follow-ups is included in every plan. Callyzer call tracking (team calls, recordings, missed calls and reports) is an add-on at ₹599 per month plus GST, through our official Callyzer partnership. Linking call records to NCRM leads is set up on request, and any separate Callyzer licence needs for your team size are confirmed in your quotation. See call tracking.
Can my IT partner or consultant sell NCRM to us?
Yes. NCRM has a reseller and referral partner programme, so your existing IT partner or consultant can introduce or resell it.
Is there a trial?
New NCRM workspaces start on a trial. Ask us in your demo and we will set one up for you.
Next step
Not sure which plan fits? Let’s work it out on a call.
Book a live demo. Bring a recent inquiry and a quotation format, and we will walk you through that deal from first contact to payment.