NCRM
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Sales CRM · Inventory · HRMS · Inquiry to payment

Turn every inquiry into a confirmed order.

NCRM connects inquiries, leads, follow-ups, quotations, proforma invoices, sales orders and payments in one flow, so your team knows the next step and you can see what is pending without asking.

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  • GST-ready quotations and invoices
  • IndiaMART & TradeIndia lead sync
  • Role-based access to every screen
  1. INQ-2026-0318InquiryFrom your website, IndiaMART, TradeIndia, ad forms or a phone call
  2. LD-2026-1040LeadQualified, assigned, with a next activity date
  3. QT-2026-1161/R2QuotationGST-ready, revised without losing history
  4. PI-2026-0042Proforma invoiceFull or partial, such as a 30% advance
  5. SO-2026-0127Sales orderThe confirmed order your team delivers
  6. INV-2026-0311InvoiceTax invoice, with TDS where it applies
  7. ₹ RECEIVEDPaymentRecorded against the invoice and the customer balance

Call intelligence powered by Callyzer integration · Official Callyzer Partner

Every call matters. Every lead has a next step.

Connect your team’s calling activity with your CRM. Track calls, review available recordings, spot missed calls and keep customer follow-ups organised, in one connected business workflow.

  • 248calls tracked
    this week
  • 31missed calls
    to call back
  • Thu 11:00next follow-up
    on the lead

Sample figures for illustration.

Book a Live Demo Explore Call Tracking Explore NCRM Features

Why teams switch

Most deals aren’t lost in negotiation. They’re lost between a spreadsheet and a WhatsApp chat.

When inquiries, follow-ups and quotations live in different places, the slip-ups are predictable. NCRM is built around closing those gaps.

01
The IndiaMART inquiry nobody called backInquiries arrive by marketplace, email, phone and WhatsApp, and stay wherever they landed.
In NCRMEvery source lands in one Inquiry list, with a status and an owner: synced from IndiaMART and TradeIndia, posted from your website, or imported from CSV.
02
Follow-ups that live in someone’s memoryThe next call is in a diary or a phone reminder that only one person can see.
In NCRMEach lead has a next activity and date. The dashboard shows every person what is due today and what is overdue.
03
The call went well. The CRM never heard about it.Reps call all day, but remarks, promises and missed calls stay on their phones.
In NCRMLog every call with a remark and the next follow-up on the lead. With our Callyzer partnership, team calls, missed calls and recordings are tracked too. Call tracking
04
“Which version of the quote did we send?”Quote_final_v3.pdf sits in someone’s Downloads folder, and the customer has a different one.
In NCRMRevisions are numbered R1, R2, R3 against the original quotation, and every revision stays on record.
05
“What’s pending?” — and nobody knowsThe owner finds out about overdue payments and stalled deals at month-end.
In NCRMDashboards show invoiced, collected, outstanding and overdue amounts, plus open inquiries, leads and quotes awaiting a reply.

How NCRM works

One record, carried from first inquiry to final payment.

Each step is created from the one before it, so details are never retyped and every document links back to where it started. Select a stage to see how it works.

Every inquiry lands in one list.

Whether it came from IndiaMART, your website, a Facebook ad or a phone call, the inquiry gets a number, a source, a status and an owner, so it cannot be forgotten.

  • Sync buyer inquiries from IndiaMART (add-on) and TradeIndia
  • Post inquiries from your own website forms through a secure webhook
  • Import existing inquiries from CSV
  • Inquiry statuses and sources that you name yourself

Illustrations of NCRM features, simplified for this website. Names and figures are sample data.

Product

Built around the customer, not the spreadsheet row.

The details that make a CRM usable day to day: one page per customer, a product master that knows your taxes, and screens that work on a phone.

Customer 360

Everything about a customer on one page.

Contacts, inquiries, leads, quotations, proforma invoices, orders, invoices, payments, documents and the balance sheet, in one screen, with a log of every call, email, note, meeting and WhatsApp message.

Explore Customer 360

On the move

Your sales team, from their phone.

NCRM runs in the mobile browser. Lists reflow into cards, and a bottom tab bar keeps Leads, Sales and Customers close.

Products & tax

A product master that knows GST.

Categories, units of measure, GST and TDS rates, product images on quotations, and stock levels with reorder points.

Quotations & documents

Clean data

Import once, without duplicates.

CSV import for customers, leads and inquiries, plus duplicate-detection rules that match new customers against the ones you already have.

Inquiries & leads

Multi-organization

Several organizations, one account.

Every business on NCRM is its own isolated tenant. With multi-organization, one account manages several companies or branches, each with its own data and settings.

See add-ons

Lead automation

Every lead. Every channel. One follow-up system.

Bring inquiries from ad platforms, website forms, lead portals and WhatsApp into one CRM workflow. Assign an owner, automate eligible follow-ups and keep your team on the next sales action.

Meta Lead AdsGoogle lead formsLinkedInIndiaMARTTradeIndiaWebsite formsWhatsAppZapier
NCRMcapture · de-duplicate · assign
  1. Automated nurturing
  2. Follow-up
  3. Quotation
  4. Conversion
Explore Lead AutomationBook a Live Demo

Beyond sales

Run the rest of the business in the same place.

Stock, spending, your team and every company you run share the same customers, products and users as your sales, so nothing is entered twice.

Products & inventory

SKU, HSN and GST in one product master, stock in and out, reorder points and low-stock alerts.

Explore

Expenses & finance

Expenses by category with approval, next to collections, outstanding and overdue invoices.

Explore

HRMS & payroll

Attendance with check-in, leave balances and approvals, holidays, and payslips from attendance.

Explore

Multi-organization

Several companies or branches under one account, each with its own data, numbering and terms.

Explore

The thinking behind NCRM

Your business is unique. Your software should be too.

We saw manufacturers and traders struggling with rigid systems that didn’t match their real-world workflows. So we took a different approach.

With 14+ years of industry experience, we built NCRM around a simple principle: understand the business first, then design the system around its needs.

  • Practical customization
  • Affordable business technology
  • Training & support for confident adoption

Built first for manufacturing and trading businesses. Consultants and IT firms can refer or resell NCRM.

Read our story

Don’t change your workflow to fit the software. Make the software work for your business.

NCRM — Your Business, Your Way.

Customization & automation

Make NCRM follow your process, not the other way round.

Most of what makes a CRM “yours” is in Settings, with no code and no waiting on a developer.

  • Custom fields on leads, customers, quotations and inquiries, in ten field types
  • Your own statuses for inquiries, leads, quotations, proforma invoices and sales orders
  • Numbering series, PDF layouts and email templates for every sales document
  • Automation rules that send an email or a notification when something happens
  • Approval workflows so quotations are checked before they go out

Need something Settings can’t do, like a new module or a link to your ERP? We scope that as paid customization.

Explore customization How automation works

An example rule. The trigger, condition and action types are the ones NCRM’s rule builder offers.

Integrations

Leads flow in from where your buyers already are.

The Integration Hub connects marketplaces, ad lead forms and your own website. Each source can create inquiries, assign an owner and skip duplicates.

B2B marketplaceIndiaMART

Buyer inquiries synced automatically.

Add-on
B2B marketplaceTradeIndia

Trade leads polled into Inquiry.

Included
Ad lead formsMeta Lead Ads

Facebook and Instagram form responses.

Included
Ad lead formsGoogle & LinkedIn

Lead form extensions and Lead Gen Forms.

Included
Your websiteCustom Webhook

A secure URL any form can post inquiries to.

Included
AutomationZapier

Connect other apps through your workspace’s webhook.

Included
MessagingWhatsApp Business API

Inbound WhatsApp messages as inquiries.

Add-on
Calls · Official partnerCallyzer

Team calls, recordings and missed calls, with CRM follow-ups. Explore

Partner add-on
How each integration works

Dashboards & reports

The numbers an owner asks for, without asking.

Dashboards are split by the questions people actually ask. Roles decide who sees what, and the report builder covers the rest.

Revenue and receivables, your own numbers, open opportunities and the items that need attention today.

Role-based access

The Roles Master controls what each role can see and do, screen by screen.

Report builder

Build and save your own reports on leads, customers and quotations.

Export

Every list exports with the columns you have chosen to show.

Pricing

Simple per-user pricing. Extras priced in the open.

Pay for the users you have. GST at 18% is added. Add-ons, customization and dedicated hosting are always listed separately and never bundled in quietly.

Full pricing and plan comparison
Up to 5 users

Ignite

A complete business package for small teams

₹999
per user / month + GST

Modules

  • Sales & CRMIncluded
  • Products & InventoryBasic stock tracking
  • Expenses & Finance OperationsBasic
  • Dashboard & Business IntelligenceStandard reports
  • Basic HRMSOptional add-on
  • Workflow, AI & IntegrationsStandard limits
  • Organization & AdministrationOne organization
  • Call Intelligence (Callyzer)Call logging · Callyzer add-on
Choose Ignite
6–20 users

Elevate

Operational control for growing businesses

₹899
per user / month + GST

Modules

  • Sales & CRMIncluded
  • Products & InventoryAdvanced stock controls
  • Expenses & Finance OperationsAdvanced
  • Dashboard & Business IntelligenceReport builder included
  • Basic HRMSLeave management included
  • Workflow, AI & IntegrationsExpanded limits
  • Organization & AdministrationOne organization
  • Call Intelligence (Callyzer)Callyzer add-on · callback workflows
Choose Elevate
21+ users

Infinitive

Configurable for complex, multi-organization businesses

₹25,000
flat per month + GST · any number of users
  • Dedicated support team
  • Training sessions for your team

Modules

  • Sales & CRMIncluded
  • Products & InventoryCustom scope
  • Expenses & Finance OperationsCustom scope
  • Dashboard & Business IntelligenceCustom KPIs & scope
  • Basic HRMSCustom scope
  • Workflow, AI & IntegrationsConfigurable
  • Organization & AdministrationMulti-organization included
  • Call Intelligence (Callyzer)Custom integration scope
Choose Infinitive

Getting started

From first call to your team working in NCRM.

You can set NCRM up yourself, or with us. Either way, the order of work is the same.

  1. Live demo

    We walk through NCRM using a deal like yours, and note what your process needs.

  2. Map your process

    Your statuses, document formats, approval steps, roles and integrations.

  3. Set up the workspace

    Company profile, GST and bank details, masters, users and templates.

  4. Import & train

    Bring in customers, leads and inquiries from CSV, then train the team on their screens.

  5. Go live

    Your team works in NCRM, with our support team a message away.

FAQ

Questions we hear first.

All questions

What exactly does NCRM manage?

The whole sales cycle: inquiries, leads, quotations (with revisions), proforma invoices, sales orders, invoices and payments received, with a 360° view of every customer. Around it: products and inventory with reorder points, expenses with approvals, HRMS (attendance, leave, holidays and payroll), reports, dashboards, automation, approvals, and multiple organizations under one account.

Can NCRM pull leads from IndiaMART?

Yes. The IndiaMART integration is a paid add-on that syncs buyer inquiries into NCRM automatically. TradeIndia, Meta lead ads, Google and LinkedIn lead forms, Zapier and website webhooks are in the Integration Hub without an add-on.

Can we change the fields and statuses to match how we work?

Yes, from Settings. You can add custom fields to leads, customers, quotations and inquiries, and name your own statuses for inquiries, leads, quotations, proforma invoices and sales orders. Numbering series, PDF layouts and email templates are yours to set too. Changes beyond what Settings offers are scoped as paid customization.

How is NCRM priced?

Ignite at ₹999 per user per month for up to 5 users, Elevate at ₹899 per user per month for 6–20 users, and Infinitive at a flat ₹25,000 per month from 21 users, with a dedicated support team and training. GST at 18% is added. Add-ons, customization and dedicated hosting are separate. Calculate your estimate.

Does it work on mobile?

NCRM works in mobile browsers. List screens reflow into cards on a phone, and a bottom tab bar keeps Home, Leads, Sales and Customers one tap away.

Can we bring our existing data?

Customers, leads and inquiries can be imported from CSV using NCRM’s import wizard, which gives you a sample file to fill in. If you need help moving a larger data set, ask for data migration when you request a quotation.

Calls + CRM

Still managing calls and leads separately? See them connected.

See how NCRM connects your team’s calling activity with your sales workflow, from first inquiry to payment.

Book a Live Demo Explore Call Tracking

Made in India

Proudly Made in India

Designed, developed & supported in India. Built for businesses worldwide.

How can we help?NCRM team · Neptune Technolab